FAQs
Can't find your answer below? Email support@alphabike.shop or call (305) 548-2252.
Frequently Asked Questions
What does Alpha Bike Shop sell?
We offer electric bikes, bicycles, bike parts and accessories, including batteries and chargers, tires and tubes, lights, locks, helmets, racks and maintenance tools.
How do I choose the right e-bike?
Think about how you will ride: commuting, cruising the beach or off-road. Then compare motor power, battery range and frame size. Tell us your height and riding style and we will recommend the best options.
How far can an e-bike go on one charge?
Most e-bikes go 20–60 miles per charge depending on battery size, assist level, rider weight and terrain. The estimated range is listed on each product page.
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery within the United States usually takes 3–7 business days, and shipping is free on all U.S. orders.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Contact us first and we will guide you through the return. See our Refund Policy for full details.
How can I contact Alpha Bike Shop?
Call us at (305) 548-2252 or email support@alphabike.shop. Our shop is at 3100 NW 72nd Ave Ste 122, Miami, FL 33122. We reply to all messages within one business day.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. All payments are processed securely.
Do bikes arrive assembled?
Bikes ship mostly assembled. You usually only need to attach the handlebar, pedals and front wheel. If you are in Miami, you can bring it to our shop for a professional setup.
What if my order arrives damaged?
Take photos of the package and the item and contact us within 48 hours of delivery at support@alphabike.shop. We will send a replacement or issue a refund at no extra cost.
Do you ship outside the United States?
At the moment we only ship within the United States.
