Complaints procedure
Last updated 14 October 2026
We want to put things right quickly. Email support@alphabike.shop or call (305) 548-2252 (Monday–Friday, 9:00 AM–6:00 PM (ET)). Include your order number and a clear description of the issue. We acknowledge complaints within one working day and aim to resolve them within five working days.
If you are unhappy with our final response, you can use your card issuer's dispute process or contact a consumer protection agency in your state.