Returns & Refunds Policy

30-Day Returns

At AlphaBike, we accept returns of eligible products within 30 days of delivery.

For change-of-mind returns, products must be new, unused, and in their original condition and packaging.

Accessories must be unused and returned in their original packaging. E-bikes must not have been ridden beyond a short test and must be free from marks or signs of wear. All original parts, accessories, and paperwork must be included.

For hygiene reasons, helmets and gloves can only be returned unworn and with their original tags attached.

These condition requirements apply to standard change-of-mind returns and do not limit your rights regarding defective products or applicable warranty claims.

How to Return an Item

To arrange a return or exchange, please contact us by email at support@alphabike.shop or by phone at (305) 548-2252. Please provide your order number when contacting us.

Returns are handled in store. You must contact our team before returning any item so we can confirm the arrangements and provide the necessary instructions.

For e-bikes, please contact us in advance to arrange the appropriate return method.

Return Address

Please do not send any item to this address until your return has been confirmed by our team.

AlphaBike

3100 NW 72nd Ave Ste 122

Miami, FL 33122

United States

Return Shipping and Restocking Fees

There are no restocking fees for eligible returns.

Any applicable return shipping or collection charges will be explained by our team before you proceed with your return.

Please contact us before arranging shipment or collection to confirm the applicable return method and any associated charges.

Faulty, Damaged, or Defective Products

We want every AlphaBike customer to receive products that are as described, fit for purpose, and of satisfactory quality.

If your item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, and include photographs of the damage where possible.

If a fault develops after delivery, please contact our team for assistance under our warranty policy.

Depending on the circumstances and applicable law, we will arrange an appropriate repair, replacement, or refund.

The new and unused condition requirements for standard change-of-mind returns do not prevent you from contacting us about defective or damaged products.

Nothing in this policy limits or excludes your statutory consumer rights.

Exchanges

We accept exchanges for eligible products within the applicable 30-day return period.

For standard exchanges, items must be new, unused, and in their original condition and packaging, including all original parts and accessories where applicable.

To arrange an exchange, please email support@alphabike.shop or call (305) 548-2252 with your order number.

All exchanges are subject to product availability and applicable consumer protection laws.

Refunds

Once we have received and inspected your returned item, we will process eligible refunds to your original payment method within 15 days.

We will notify you by email when your refund has been processed.

Please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Refund eligibility and processing are subject to applicable consumer protection laws and your statutory rights.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our support team.

Email: support@alphabike.shop

Phone: (305) 548-2252

Return Address:

AlphaBike

3100 NW 72nd Ave Ste 122

Miami, FL 33122

United States

Please contact us before returning any product to confirm the return arrangements and receive the necessary instructions.

Thank you for choosing AlphaBike.