Shipping & Delivery Policy

1. Delivery Locations

AlphaBike ships orders directly to customers across eligible delivery locations within the United States.

Standard delivery within the contiguous United States is free on all orders, with no minimum purchase required. Deliveries to Alaska, Hawaii, and U.S. territories may take longer or incur additional shipping charges. Any applicable surcharge will be communicated and confirmed with you before dispatch.

2. Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Eastern Time (ET), Monday through Friday, excluding public holidays.

• Orders placed before the cut-off time are processed according to our standard handling schedule.
• Orders placed after the cut-off time will generally begin processing on the next business day.
• Orders placed on weekends or public holidays will generally be processed on the next business day.

3. Order Processing and Handling Time

In-stock items are generally prepared and dispatched within 1–2 business days after the order is placed, subject to the applicable cut-off time.

Handling time refers to the period required to prepare your order and hand it over to the shipping carrier.

Actual handling times may vary depending on product availability, order volume, product type, and shipping arrangements.

4. Estimated Delivery Time

Our estimated delivery time is generally 4–7 business days, depending on the delivery destination, order processing time, and carrier transit time.

Estimated delivery times are calculated based on the order placement time, applicable handling time, carrier transit time, weekends, and public holidays.

Typical delivery estimates after dispatch are as follows:

• Accessories: Approximately 1–3 business days.
• E-bikes: Approximately 3–7 business days.

E-bikes may require specialized large-parcel or pallet delivery services.

All delivery times are estimates and are not guaranteed. Delays may occur due to severe weather, peak shipping periods, public holidays, carrier disruptions, or other circumstances beyond our control.

5. Shipment Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after dispatch.

If you have not received tracking information or need assistance with your shipment, please contact our customer support team.

6. E-Bike Delivery and Assembly

E-bikes are typically delivered approximately 85% assembled and secured in protective packaging.

Depending on the model, some components may require installation, including:

• Handlebar
• Front wheel
• Pedals
• Saddle

Assembly tools and step-by-step instructions are included where applicable.

For your safety, please follow the manufacturer's assembly instructions carefully and ensure all components are properly secured before riding. Fully charge the battery before your first ride, following the instructions provided with your e-bike.

Please inspect your package upon delivery. If the packaging is visibly damaged, notify the carrier where possible and email us photographs of the damage within 48 hours of delivery.